FAQ
General
- How can I know if the products available in Kunooz.com?
Any products with “Add to Cart” button is available to buy online.
- What’s the requirements to buy from Kunooz.com?
Nothing! You can order easily without any requirement.
But to receive your order in best way, you have to write your personal information well, and put your location clearly.
- Are the prices on Kunooz.com includes VAT?
Yes, the prices in Kunooz.com are presented with VAT, the VAT amount will appear on the invoice on checkout.
My Account
- How do I create an account on Kunooz.com?
Follow the steps:
Go to log in page.
Click on "Create new Account."
Fill your personal information, be sure that all your information is clear and correct.
You will receive one massage to confirmed your registration.
- I forget my password?
Go to log in.
Click on “Forget password”.
You will receive one email with link to change your password.
Delivery Service
- How much I have to pay for delivery Services?
You can get FREE DELIVEREY if you buy with 200 SR and more.
If you buy with less than 200 SR you have to pay 25 SR as a delivery cost.
- What is the delivery hours?
We are the fastest.
Saturday to Thursday: 8 am till 10 pm.
Friday: 1 pm till 10 pm.
On this time, you can choose to receive your order within two hours!
For order after 10 pm will delivered next day.
- How can I change the delivery Address?
Call us on 920011682, prepare your order number and the new location.
"This Service is free if the order not shipped”.
- What should I do if the driver came but I’m not able to receive the order?
You need to reschedule the order call us on 920011682 to manage that.
Return and Exchange Policy
- When I can return my order?
You can change your mind!
If you are not 100% satisfied with your purchase, you can return it within 3 days with the following conditions:
Item/ items in the same original condition.
Item/ items with the original packaging.
You must have the invoice that arrived with the shipment.
Keep in mind there is no return for: makeup, Baby milk, Food, Vitamins, supplements, and medicine.
- What should I do to return my order?
Call us on 920011682 within 3 days from the delivery date, and our driver will come (In same day) to take back the order, will refund the full cost of the item/items minus shipping costs within 7 Working Days.
- Can I replace one of the products or the order?
No, there is no replacement for order or product except if the order/ one of the products was damage or not the right products.
- What should I do if I received a different order from the one I ordered?
We apologize for that, don’t worry! You can return the order within 24 Hours.
Order
- Where I can see all my orders?
Simply follow the following steps:
Log in> My Account> My Orders
- How I can know that my order is confirmed?
After you placed an order, you will receive one mail with you order confirmation (Email may went to your spam or promotion). If you don’t receive the email call us on 920011682,
- What payment options I can use?
You can pay with the following:
Cash on Delivery.
Mada.
Credit Card (Visa, Mastercard).
- How to pre-paid my order?
Choose “Mada, Credit Card” on payment stage, one page for payment will appear, write the information for your card and confirmed the payment.
- How I can track my order?
With us, you don’t need to track your order! You will receive the order in the time you chose.
By the way, you can track your order by calling 920011682 and you will get full information.
- What should I do if my order not delivered in the time?
We are sorry! Contact us by calling 920011682 to check the reason.
- How to use Discount Code?
It’s an easy step!
After you added the products for your basket, you will find one text box to write the discount code, if you are using the correct code, the discount will apply.
Contact
Contact us
You can contact us by calling 920011682 Or send an email to [email protected],also we are available in all social media platforms: Twitter, Instagram, and Facebook.
- Working Hours for Call Center:
Sunday to Thursday: 8:30 am till 10:00 pm.
- Social Media:
All Day: 8:30 am till 10:00 pm.